The Saint wrote:
Over the Air wrote: Can I make a suggestion as these continual posts slating Hollywood are tedious.
Can one of their staff members ( or someone assigned ) not just monitor PM's from people having issues? It is great that there are responses to problems when they occur, but I feel as a bookmaker that actually responds, they get the short end of the stick when the dirty washing is aired every time there is a problem.
I take it that when you follow the normal route having a problem and you have to deal with untrained and incompetent staff, then one must take the extra step and report itor complain via other avenues.
Working in the retail environment for many a year, the customers is king, not always right but if you fail your customer, you fail your business.
Why would a company spent thousands of rands to attract a customer, but fail to maintain relationships as soon as the customer is hooked/signed?
Not slating Hollywood, I am the customer, the guy who buys their product, and who or where should I go if the company in which I invest/risk my money does not care about good customer care?
Promises to phone me back which are then ignored by Hollywood staff is POOR customer service, I would bend over backwards to assist if I had a customer spending at least a grand a day 7 days a week 30 days a month at my company..
To be brutally honest to avoid hearing whines like this all the time. If Hollywood is so bad move along ffs they not the only bookies in town.
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