Question for Dev Regarding Price Changes

Hi Dev - Recently when using the website, both new and old versions, the price of a horse will say x. You submit the bet and you get the error Price Change < : Odds for xxx have changed from 2.00 to 1.52. You refresh the odds page again, you will still see the older price showing. Basically the odds on the site are not updating real time, and you need to submit a bet to find out the actual price. This problem does not happen all day, but happens mostly during the evenings (When the A team goes home I guess). Please can you advise if you are aware of this, and can something be done to fix it?
Thank you.

Hi Thor
Thank you for bringing this to our attention. Our team is addressing this with our development team, so we can prevent it from happening further. Apologies for the inconvenience caused.
Regards
Devin

Happened to me right now, backed a horse in Ireland at 5/1, site says price change (into) 7/2, i accept, the horse is trading at 4/1, not 7/2. If you want the photo, i'll send it to you.

bayern wrote:

Happened to me right now, backed a horse in Ireland at 5/1, site says price change (into) 7/2, i accept, the horse is trading at 4/1, not 7/2. If you want the photo, i'll send it to you.

Been happening for years, the surprise or unawareness is quite funny.

I t is not happening at Hollywood only
Try Marshalls

Hi Everyone
Thank you for the continuous feedback. Our team are on it.
Thank you
Devin

Sometimes it doesnt even show which leg has the price change

And weirdly, price almost always shortens when taking the bet and then "adjusts" to a better price after bet taken...

Dev

Do u have any idea how frustrating it is to call into your call centre. Hold on for 5 to 8 minutes only for your shitty agents to answer and remain silent?

What sort of Mickey mouse nonsense is this?

It has happen 3 times this morning. It's very simple. Hire staff who want to be employed.

I am not sitting here and choosing to get frustrated by nonsense.

Absolutely junk.

Dean321 wrote:

Dev

Do u have any idea how frustrating it is to call into your call centre. Hold on for 5 to 8 minutes only for your shitty agents to answer and remain silent?

What sort of Mickey mouse nonsense is this?

It has happen 3 times this morning. It's very simple. Hire staff who want to be employed.

I am not sitting here and choosing to get frustrated by nonsense.

Absolutely junk.

My query has been resolved as I contacted Kyle directly.

The call centre woes still a concern.

Cheers.

I did not have a query but decided to test online chat
"a consultant will be with you in 163s"
That is about 3 mins... actually a consultant responded in 8 mins

Is that 087 helpline centre number free to call?