What is Hollywood doing to improve their service??

For the millionth time I cannot place bets and payouts are not done 55 minutes after the all clear.

All Hollywood does is apologise for their shortcomings.

Are they at all interested in actually doing anything to prevent this frustration to their clients???

Hi Sealegs,

We can only apologise. The scratching in the 9th caused a delay in our resulting. Results are currently going in at the momen and all will be under control shortly.

Regards
Kyle

Kyle, I dont think Sealegs only refers to this matter. I think it has been an issue for the last couple weeks, not only results, but the site on a whole. I for one understand that IT does have its issues, but, seems since the changes were made, these issues have increased 10fold... Did you change your IT staff/company? I would suggest some serious decisions be made on this matter as it is really happening far to often. A simple measure of performance is to have a check recent posts on abc. If Hollywood feels they are happy with their performance, I retract my statement :sick:....

Jackpot Quick Mix 1 on Hollywood shows Archer Company scratched in the third leg (Singapore Race 1). Every website I have visited shows it has a runner, currently paying R4.80 on the Tote....

I put a post about the poor service at Hollywood Queens burgh but nothing has happened , expect a missed call from Hollywood . I no longer use there facilities but I am sure that is of no concern to Hollywood as there target market Sport betting is flourishing

Apologies Naresh for the incorrect scratching.

Craig I have sent you a PM.

Thanks