Sportingbet /Hibernia - Give credit where it is due !

Harrithehorse Wrote:

---

> Ruffian,
>
> I will answer your question as to why your limits
> have been cut. Please send your number to
> andrew.harrison@sportingbet.com and I will call
> you to chat about this issue.
>
> I would very much like to explain, to the rest of
> the people who read what you said (wrote) above,
> as to why your limits have been cut, but this
> would be against company policy. I find it unfair
> that you give out false reasons as to why your
> limits have been cut. Hopefully you can also put
> me in contact with the other 4 people
> (mysteriously no names to back this up) that
> suffered the same treatment as you.
>
> Thanks

Mysteriously no names to back this up ?? Who the hell do you think you are ? You're insinuating I'm a liar. Listen and listen carefully : I have a good name in the game, I think I deserve an apology for your disrespect.

Also - please feel free to answer Justanotherpunters question here on the thread. Would be a good start to your public relations campaign. That is after you apologize for insinuating that I'm a liar.
As soon as you apologize, I'll give you a call.

Yes,please answer me directly on here.I have no need for private correspondence,I like discussing my laundry in a public forum.

The only problem is I haven't the slightest clue as to what my account number might be as what is the point of knowing it when one can't get a bet with you clowns.

Shezi [ PM ]
Re: Sportingbet South Africa
October 22, 2010 01:53PM Registered: 1 year ago
Posts: 51
I’m Just letting all you keen Punter know that you have a Bookmaker now is South Africa that has got the best product/s in the world.
We are here for your needs and Entertainment and are offering a worldwide successful product, with over 4 millions clients worldwide and over 10 000 in South Africa. Surely they can’t be wrong, but it seems there are some views that we have missed. All these Comment, some good, some bad , but are all being watch and notes are being taken

Go have a look , open and account and you will see, we are providing the best prices for Local and international racing and worldwide competitive prices on all sports, Live streaming and the widest and most attractive In- Running Betting product available.

All you view and comments are valid and I thank you, please let me know your thoughts on these views. I’m here for a reason and I will provide the best product possible for our clients.


We have invested alot of money in racing and all this will become visable in the futue

Many thanks

Mike Shea
South African Horse Racing Supervisor


Sportingbet

Tel: +44 7839161188
Email: mike.shea@sportingbet.com
Website: www.Sportingbet.co.za
Skype: mikeshea.sportingbet

Mike Shea
South African Horse Racing Supervisor



Sportingbet

Tel: +44 7839161188
Email: mike.shea@sportingbet.com
Website: www.Sportingbet.co.za
Skype: mikeshea.sportingbet

Just received a PM from Ruffian to testify for the prosecution. It is true that within a very short time I had to incidents with Sportingbet.

1. They cancelled a match bet I played when they decided that they had got the price wrong but never called me. I went nuts, went to gambling board and bookmakers assoc, but the matter was resolved and they apologized and did a compensation.

2. Then when I had a bet, the max the system would allow me to win was R220.00 (Maybe 20 pounds? LOL). I complained and this is what I received:

This is an update regarding your account limit. Unfortunately, the trading department has said that the account will remain limited for now, therefore, there is nothing more we can do.
Should you require further assistance or information, please reply to this message or chat live with us during our business hours.

Sincerely,

John
Sportingbet Customer Service Team
CS Operations - Sportingbet PLC

I'll take 1-1 there won't be a reply from the fantastic Harri.

Anyone willing to lay a decent wager?

I think sportingbet will put 3/1 NO REPLY FROM HARRI on their website.
But they wont lay a bet.

Sorry - was in Knysna. But here now to confirm I'm one of the people Ruffian was talking about. Won about 30 after a shaky start and they cut me very quickly.
I still have the online converstaion where the consultant basically admits the traders cut the limits of anyone who wins.
Their odds are great, but I think whoever they still laying bets to, they have labelled "losers".

Hi Guys,

Firstly, Ruffian, I do apologise for the cheeky sarcastic comment I directed at you. It was offside, so to speak, and I do apologise sincerely.

The very last thing I want to do is make enemies with anyone on the site. I joined ABC for two reasons - 1. Horse racing is my passion and I enjoy reading and getting involved with the day to day banter amongst other race goers, and 2. so that I can indirectly improve the SA Racing service for Sportingbet (Sb), by reading about punters complaints (not only with Sportingbet) but with racing in general, and using the information so that we can turn the negatives into positives, ultimately to offer a better product/service to the punters who sign up with us.

Right, let me try and give some feedback to the threads above. I will have to do each reply on a separate message, as it is easier to "quote" and then reply. Please understand that my answers are just the honest truth, nothing personal against anyone. I really hope my answers help!

ruffian Wrote:

---

> Magi - I won 60 k and had my limit cut to 200 rand
> of a horse. I know of 4 other people who won 30k
> plus and had limits cut to under 500 rand of a
> horse. One friend lost about 20k over a few
> weeks, then won 35 and they cut the limit to 200
> rand of a horse.
> She asked the online chat support why they cut the
> limits of everyone who wins. The blokes response
> was " i don't - the trading office does"
> My friend also saved the conversation, but didnt
> want to post it here.

If the customer service response was as blunt as "i don't - the trading office does" with no elaboration on the topic, then that is simply appauling! I can gaurentee you that when my boss hears of this he will deal with it in one way only, and that is to dismiss that person. Customer Service is THE most important task in a company, and we set extremely high standards in this regard. Ruffian if you could please send me the saved conversation privately it would be much appreciated so Sb can weed out the staff member responsible for such a reply.

Your limits - the reason for cutting you to such limits was because your business was deemed ungenuine. It was becoming too obvious to us that after the majority (not all) of the bets you took, minutes later the horse would get claimed. We tried to give you the benefit of the doubt, but it happened too often and thus the decision was made not to accomodate your business. It had nothing to do with the fact that you winning too much, it was how you were winning.

With this being said, I am happy to re-negotiate your limits and hopefully come to an agreement. If you would like to do this then please e-mail me, and I will call you from the office tomorrow.

On a different matter, I know there is a MASSIVE amount that the Sb South African racing service has to improve on, and I am FULLY aware of that. I wish I could make it all right over night, but unfortunately these things take time. Let me give you a good example. We do not offer PA's, P.6's, JP or Qaurtets, but this is definitely not because we don't want to. It frustrates me personally to the enth degree because I know it is a huge turn off to people when deciding which online betting site to sign up with. The software that Sb use accomodates the UK racing betting markets, and to change or add the necessary applications for SA exotics, is extremely costly and a difficult procedure to gain authorisation for. We are working on it, along with a mobile service and much more. My goal is to make our punters happy with the product they can use, not to get frustrated and complain, but as I said, this will take time and I will do everything in my power to accomodate everyone as best I can.

davetheflower Wrote:

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> I had a UK account with Sportingbet,they were
> great until i won £14000 on a £5 ew lucky 15.My
> next Lucky 15 they offered me 33 pence ew and i
> couldnt win more than £40 per transaction..I
> think they are all the same really.they are
> accountants not bookmakers.

Hi Dave,

I probably was not working for SB when this happened, but I am more than happy to look into it. However, for me to "suss" the situation out I need to know your username so that I can see the reason your account was limited. Hopefully, after reviewing the reason, I can reinstate your old limits back to normal. If you would like me to look into it, please PM me your account username.

Cheers

Justanotherpunter Wrote:

---

> Ok Harri,
>
> I am a punter who has had their limit cut by your
> company.This is an extract of a letter that I
> addressed to the Western Cape Gambling board with
> regards to your company.To cut a long story short
> I wanted to understand why I was treated in this
> manner,but the famous Shezi never had the decency
> to answer my questions so I went to the gambling
> board to understand how such totally ludicrous
> behaviour is tolerated.The gentleman that I dealt
> with there assured me when I had a meeting with
> him that he would discuss this with your company
> if I contructed an email to you and cc'd him
> in,but in the end I decided not to actually bother
> after Shezi never had the decency to answer my
> questions on here.
>
> "Sportingbet.com is one of the sites registered in
> your jurisdiction who’s conduct is in my opinion
> wholely unreasonable.I opened an account with them
> last year sometime,but found their prices to be
> uncompetitive in comparison to the rest of the
> market.On the 14th November 2010 I decided to go
> and have a look at their site again and noticed
> that they were offering 9/10 about a horse called
> M ‘Lords Throat in the 2nd race at
> Kenilworth.This horse was quoted at 7-10 on the
> bookmakers landline,and Sportingbets price was the
> best on offer.I therefore deposited R6000 into my
> account and proceeded to put the whole lot on M’
> Lords Throat.This horse had a starting price of
> 4-10 and won by 6,5L.As a result,when I next went
> to place a bet at Sportingbet.com I found that my
> limit had been reduced and that when I wanted to
> back a 14-1 shot with them my limit was a stake of
> R35,so that I could win a total of R500 from
> them.My limit had been reduced after one bet,is
> that not unreasonable?They were the ones who
> offered the price."
>
> I would like you to please explain to me how on
> earth any company can cut a persons betting limit
> after one bet.

Hi Justanotherpunter,

In my honest opinion, there is no reason as to why your limits should have been cut. It is not uncommon for a 7/10 shot to shorten like that when they are from the Kotzen stable. Glen/Frikkie are not shy to let the public know if their horse/s have a genuine big chance of winning....especially with a talented sort like that! I must agree with you, what happened to you is totally unfair. However, I am not totally sure if it was Shezi who cut your limits, it could have been another trader for a reason unknown to me. I don't want to point fingers at my fellow work colleages. I know you have had your differences with Shezi it seems, but he is a good man to work with. Please e-mail me and with your permission I would like to contact you so that we can get your account up and running.

Cheers

Justanotherpunter Wrote:

---

> Yes,please answer me directly on here.I have no
> need for private correspondence,I like discussing
> my laundry in a public forum.
>
> The only problem is I haven't the slightest clue
> as to what my account number might be as what is
> the point of knowing it when one can't get a bet
> with you clowns.

Don't worry if you don't know your account number. What is your name?

Cheers