hollywoodbets down??

rob faux wrote:

Dev wrote: Hi Clanners

I was away and just came across this now. I have the same problem. We are not sure why its happening but we are doing everything we can to address the issue at hand.

I normally login with my email, and its not working. However if you login with your account number and your password, it should work.

If this doesn't work, let Kyle, Scott or myself know.

Thank you
Devin

Not working for me!!!

same here however mobi site is working using it on my laptop

Dev wrote: Hi Rob, I have just sent you a PM with an alternative. This works and is temporary for now.

I will try PM others quickly.

Thank You DEv,that worked fine

It seems only email logins are not working. If you normally use your cellphone number as your username, this works (but only if you have used it prior).

I have tried PMing as many people as possible. Please call our Helpline on 0800 42387 and they will be able to provide you with Mobile logins. Please quote your account number and ID number.

Our team is working on the issue.

Dev

I have PMed Rob, Magi, Winning Post.

The team says the error should be sorted now. Please try use your normal logins. If the error persists please call us on 08600 42387

Dev wrote: The team says the error should be sorted now. Please try use your normal logins. If the error persists please call us on 08600 42387

sorted thank you

Hi clanners. Please note that the website is back up and running.

Once again, its doing it right now - and will do so throughout the big day. 15% bonus on deposits vs. a seriously problematic, unpleasant site. Tough choice.

Hi Curlin - are you having problems logging in? I will PM you now. Devin

I have PMed you. Please let me know if all is working?

Dev, your proactive and polite responses are always appreciated. Clearly you care to please your company's customers. But, this problem is a bigger and persistent one. At present, some of the friends and I are both awaiting deposits to clear from an hour and half ago. And then it's case of the main site always being sticky.

I don't wish to be contacted personally by you (respectfully) - just for the software glitches to go away and deposits/ withdrawals to work turn key.

Hi Curlin

I understand your feedback. When it comes to these big race days, there may be delays, but if you can, please inbox message me your friends account numbers, as well as the deposits, and what bank, and I will get them addressed immediately. I am here as backup on these big days to ensure all our clients get assisted as quickly as possible. I want to make sure that you and your friends can get to enjoy your race day as quickly as possible.

Hollywood simply got too big and service to clients now really unecceptable.... just phoned and tried to find out why i cant go onto hollywood for 3 days now, got a pisspoor response and no help after being transfered 4 times ....just got a "phone your service provider or call the callcentre , its not our problem"

time for them to catch a wakeup , previously they focussed on quality and won over plenty punters but now the chasing quantity and forget about looking after the ones that got them where they are.

very dissapointing